Terms & Conditions
This site is owned and operated by Argenteus Jewellery Limited. Trading is carried out under the registered company name of Argenteus Jewellery Limited. The company is registered in England number 03579790. Registered Office - 49 Hedgemead Avenue, Abingdon, Oxon, OX14 2NW, UNITED KINGDOM.
Please note this address should NOT be used to send correspondence. If you wish to write to us please use the address at the bottom of our main web page.
Every effort is made to display images of items with accuracy of colour, shape and size. Sometimes these factors are out of our control due to many items being made from natural products. If any item turns out to be of a different size or colour to that expected you are of course free to return it to us under the normal terms of our online returns policy (details below).
PRICES AND AVAILABILITY
Prices are subject to change without notice.
We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Goods are subject to availability. As there is a delay between the order being placed and when the order is accepted, the stock position relating to particular items may change. If an item you have ordered goes out of stock before we accept the order, we will notify you as soon as possible and you will not be charged for the out of stock items.
Once an order has been accepted, you will receive written confirmation of your purchase.
CREDIT CARD SECURITY
Credit card transactions are carried out for us via Shopify payments using Stripe Payments Services.
We do not see any of your credit card details or bank information. Stripe verify your card and address details on our behalf and then authorises the sale to us. For more information visit the Stripe website at www.stripe.com
We also take payment using your Amazon account which can be selected during the checkout process.
Argenteus is an accredited Safebuy merchant. Safebuy protects online customers by imposing very strict requirements on all websites approved by their scheme. For more information click on our Safebuy seal in the footer of the webpage to verify our credentials.
OTHER FORMS OF PAYMENT
If you do not wish to use your credit card online you can contact us directly with your order by phone, fax or email, quoting the product codes shown in the online shop. Payment can then be made by credit card or debit card.
All items exceeding the statutory weight bear the British Hallmark which guarantees the quality and fineness of the metal used.
All the prices shown in our online shop are INCLUDING UK VAT.
You will see a full breakdown of all charges (including carriage costs where applicable) and you will receive a full VAT invoice with your purchase if made from within the European Union.
Our UK VAT registration number is 630 9115 63.
We want you to be entirely happy with your purchase from Argenteus. However, in the unlikely event that you are not 100% delighted, simply contact us within 14 days* of delivery for a returns form which can be sent to you by normal post or via email. All returns must be accompanied by this form once it has been completed. Please do not return any item to us without this form.
*At Christmas and other key times of the year these return time limits may be extended. See our website at these times for full details.
The item must be undamaged and unworn. For your own security you should return any item by a secure or trackable method of posting as we cannot accept liability for items damaged or lost in transit due to inadequate packaging or sent by an inappropriate carriage method.
We will be happy to refund the full purchase price or exchange the item for any other in our online shop. We will also refund your original carriage charge where applicable.
Please note that if you are only returning part of an order that originally qualified for free shipping and the value of the retained items now falls below the free shipping threshold we will deduct our standard shipping charge from any refund.
We do not refund your returns postage to us except in the case of a faulty item.
Refunds will be made using the same method of payment you used in the original purchase.
Returning items from within the UK
We strongly advise that you return items to us using a secure and/or trackable method of postage. It is very important to ensure you retain the tracking details given to you by the post office or other carrier. This will be vital in the event the item is lost in transit. Proof of postage will not be accepted as proof of receipt by us.
Please read the terms of our returns policy carefully before returning any purchase to us. If you have any doubts about the correct method of returning your purchase please contact us for further advice prior to sending it.
Returning items from outside the UK
Except by special arrangement, returns from outside the UK will only be accepted for the purposes of a refund. If you wish to exchange any item, you should contact our customer services department to discuss the procedure if this option is available.
Customers from outside the UK are fully responsible for ensuring that the method of carriage used is appropriate and that the package is insured for loss or damage to the contents. Whilst we will assist you in any reasonable way possible to recover the loss from the carriage company used, Argenteus Jewellery Ltd cannot accept any direct responsibility for items lost or damaged in transit to us from outside the UK.
The cost of returns carriage from outside the UK is the responsibility of the customer and will not be included with any refund made against an unwanted purchase.
In the case of all earrings for pierced ears or body jewellery, your purchase will be supplied in a sealed clear plastic tamper evident bag. You will be able to clearly see the item(s) and examine them WITHOUT REMOVING THEM FROM THE BAG. Unless they are found to be faulty, we are unable to accept these items for return or refund if they are removed from the bag or the bag shows evidence of tampering. This is for your and other customer's protection on the grounds of hygiene and safety. If you need any more information on such purchases please contact us BEFORE TAMPERING WITH THE BAG.
Specially commissioned items or rings made outside the size range stated in the description of the item are excluded from our returns facility unless this is agreed with us prior to the purchase.
We are happy to re-size rings if they are ordered in an incorrect size, but there will be a small charge for this service. This is dependent on the type of ring and the complexity of the work. Sometimes it may simply be an additional delivery charge. Please contact us to discuss options if you find your new ring doesn't fit.
Any use of the site or its content, including copying or storing any part other than for your own personal, non-commercial use is prohibited without the permission of Argenteus Jewellery Limited.
All rights, including copyright are owned by and licensed to Argenteus Jewellery Limited. The Argenteus and the Ag logo are both registered trademarks of Argenteus Jewellery Ltd.
We hope you won't have cause to complain about our service or our products, but if you do you may direct all complaints about purchases from this website to our customer services department at the address or phone number given below.
You should include full details about the nature of your complaint as well as where you made your purchase, your receipt number, the date of the purchase, what method of payment was used and any other information you may feel will help us to resolve the matter quickly. Please make sure we also have a daytime telephone number or valid email address to speed up our response.
All complaints will be dealt with promptly and will be responded to within 5 working days.
We reserve the right to change any part of these terms and conditions at any time without notice.