Customer Comments

Martyn - London

Hi Charmain

Martin - Online

The jewellery arrived today. The pieces are beautiful. Thanks to you and your colleagues for all the hard work.

Julie - Online

Thank you so much.  The earrings arrived safely and they are beautiful, I shall enjoy them tremdously!

Rachel - Online

Chris - Online

Christine - Online (New Zealand)

Fiona,

You must have had a hunch! I got the package today, just later in the afternoon here - I love it!
I am absolutely thrilled with my purchase! I will send a "thank you" note to your office
to express my appreciation for the excellent care that you took in getting it to me, especially since it wasn't from the website directly.

I wasn't even sure if it was possible to do the order, so I know it took extra effort!  Watch the company put the line up on the website next week !!!

Sincerely,

from a very happy customer,
Christine

Vernon - Online

Chris - Western Australia

We have received the bracelet.  My wife is so happy!  Thank you very much for your help and for going the extra mile for us!

Daniel , Kent

I had been to every Jeweller and was fed up with every shop offering the same jewellery. When I saw the pieces that your shop had to offer, there was hardly anything that I would call ordinary. I was looking for a special piece for my wife for our 5th wedding anniversary and i found it within a few minutes of walking into your shop. However I had spent 2 hours walking around the rest of the shopping centre with no luck.

Most consumers would consider themselves experts in what they expect from a shop when they are making a purchase, be it a packet of crisps or a new car. I wish for a pleasant, knowledgable person to serve me who isn't too pushy, but is available to help immediately when you need them.

I can honestly say that this was the most enjoyable purchase I have made in a very long time. The lady was everything that I could have hoped for. She took interest in what I liked and the reason that I was buying and made selections accordingly to help me choose. She was chatty without being nosey and on the strength of her assistance alone I would shop at Argenteus again.

Diane, Birmingham

Many thanks I have just received the ear-rings, they are lovely

I'm sure we will do business again.

Diane , Hants

Absolutely fantastic choices!

Kellie , London

Beautiful innovative jewellery. Staff always very friendly and helpful without being pushy

Marta, Birmingham

Hello, This is just to tell you how sad I am you've had to close down your shop in Birmingham. You brought so much style to this gloomy city!

I'd like to praise as well the quality of the service I always had in that shop, the assistants and the manager were always so kind! You say in your website that you are trying to develop a potencial new outlet in Birmingham. I hope the project works and we can enjoy again your lovely designs!

Thanks a lot and best wishes

Pippa , Kent

The girl serving was incredibly helpful and friendly, and for someone who'd worked there less than 3 months I was impressed with her knowledge of the stock

Gill, Kent

Many thanks for returning my favourite necklace completely repaired to its original glory.

I would like to thank you all for the courteous and very efficient manner in which you have dealt with this matter.

I would have no hesitation in recommending your company for this excellent service. Indeed, whenever jewellery is considered, you have been and will continue to be my first choice.

Once again my grateful thanks for your help.

Yours sincerely

Alessandre, Milan

Thank you, thank you, thank you!

On Saturday I received the spacer, so I am now able to stroll along the streets of Milan wearing your necklace. GREAT!

Please let me know if something is due for postage and packaging.

Thanks you for your help and customer assitance.

Best Regards

Danielle , Bristol

.....the designs of the jewerelly it's so different u no no1 else will have it.

Sarah - Online

Thank you so much for the beautiful jewellery that arrived this morning, less that 24 hours since I ordered it online! This was supposed to be the start of my Xmas shopping however out of the three items I purchased I have decided to keep two of them for myself, they are just too lovely to give away!!

I would love to see more items available online as my nearest shop in Bristol is over 30 miles away. Also, the online shop means that as I work full time it makes the Xmas shopping a little easier.

I have no doubt I'll be shopping with you again very soon!

Andrew, London

Hi Ian,

I just wanted to say a massive thanks to you for helping in getting a replacement chain for the one I bought at Christmas time. It's now a perfect fit for my partner and we're very grateful for your assistance.

Best wishes

Nicola, Thurrock

I ordered a bracelet as a present for my friend from your customer services line on Tuesday evening.  I received the bracelet this morning and I would just like to extend a big thank you to Fiona who located this for me at your Bristol Store and got this delivered to me so quickly!

I am really pleased with the bracelet and I'm sure that my friend will be very happy! overall I am very pleased with the goods and the service!

Thank you very much,

Evelyn, Oxford

Jane - All the girls would like to say a big thank you to yourself and Rachel at Oxford for all your help with the ring that I ordered from you. My friend was extremely pleased last night when she saw it. Once again thank you.

Kath, London

Thanks so much for your help. You really are a pleasure to do business with!

Diane, Birmingham

Many thanks I have just received the ear-rings, they are lovely

I'm sure we will do business again.

Jane, Birmingham

I would also like to take this opportunity to express my thanks for the excellent service I received in the Bullring store, the young lady could not have been more helpful and pleasant.

Marta, Birmingham

Hello, This is just to tell you how sad I am you've had to close down your shop in Birmingham. You brought so much style to this gloomy city!

I'd like to praise as well the quality of the service I always had in that shop, the assistants and the manager were always so kind! You say in your website that you are trying to develop a potencial new outlet in Birmingham. I hope the project works and we can enjoy again your lovely designs!

Thanks a lot and best wishes

Iain, Ladykirk (Online)

Hello I've recieved the vouchers, thanks for the sweets great touch. Great service!

Happy Christmas!

Maureen, Online

Just to let you know that I received the chain this morning and am delighted with it.  Very helpful and quick service.  Will definitely order from Argenteus again and would also recommend to my friends. Thanks!

Paul, London

Hi Fiona,

The rings have just arrived, and they look fantastic! I haven't told Lisa that you'd posted them, so I'll surprise her with them tonight.

Thank you for your personal attention to our order -- it has been a great reassurance. I'm very happy at the quality of the rings as well.

We shall recommend you to others!

Thanks again,

Emma, Bristol

I have been a customer in your store for many years and although the staff have changed a few times they have always been friendly and very helpful.

Janet, Oxford

Hi Ian.

Just wanted you to know that CityLink delivered the package while I was out at lunch.  The bracelets are lovely - just as I expected!  Thanks so much for packaging up these 4 yesterday so that I have them ready for giving as gifts in the next week or so.

I really appreciate the excellent service, and I'm looking forward to getting the other two items upon my return to Oxford next month!

Thanks again.

Judith , Nottingham

Definitely something to remember, lovely designs, and surprisingly reasonable prices

Lydia , Birmingham

Ordinarilly from a High store shop I would expect mediocre customer service, but I was surprised to find the employee so helpful. All the comments and advice she gave was in no way out of place.

Argenteus sells quality jewelry for the everyday day kind of person. It is quintasentually the best shop around.

Melissa , Oxford

No pressure, free to look round before making a decision

Rebecca , London, Ontario, Canada

Your site was very helpful to me and I was happy to stumble on to, it after a long and hopeless internet search.

I know next to nothing about jewellery except that it is shiny (even spelling the word is more of a challenge than I would like to admit) and I have spent the morning searching for the answers to my question about how to fix up a silver bracelet that is very dear to me, but also now very itchy and to that extent unwearable. I visited every jeweller and jewellery web site that Google produced in various searches, none of which were very useful to me and then I found yours.

Your web site is friendly, easy to navigate, very informative and well planned.

Thanks again,

Sally , Online

The ranges are attractive well priced and unusual

Pippa , Kent

The girl serving was incredibly helpful and friendly, and for someone who'd worked there less than 3 months I was impressed with her knowledge of the stock

Marney , Kent

The staff in the Bluewater store are very helpful

Dan , Covent Garden

I got a lot of help with comparing different items before making my final decision for my purchase. The sales assistant was extremely helpful and friendly.

Gill, Kent

Many thanks for returning my favourite necklace completely repaired to its original glory.

I would like to thank you all for the courteous and very efficient manner in which you have dealt with this matter.

I would have no hesitation in recommending your company for this excellent service. Indeed, whenever jewellery is considered, you have been and will continue to be my first choice.

Once again my grateful thanks for your help.

Yours sincerely

Lynne, Devon

Hope this gets to you but having had to completely re-set my computer at the week-end I lost e-mail addresses. Anyway, just thought I would let you know Sara got the ring today and it fits perfectly.

Thank you for everything and tell your boss you have wonderful customer relation skills.

All the best

Lesley, Colchester

The bangle arrived this morning.

Thank you so much for sending it so promptly. I couldn't be more pleased with it and I know that Michelle will absolutely adore it.

I also could not be more pleased with Argenteus. I will definitely use the on-line service again.

Many thanks again

Kind regards

Veronica, Essex

Very friendly, efficient staff, excellent aftercare

Marie and Kevin, Bristol

Just a quick letter to say thank you for all your help with choosing my bridesmaid's gifts. I am very grateful to you both. We will be back to see you in the near future.

Lorna, Bristol

The assistant was helpful in showing me pieces and patient while I tried them on, then explained how to care for them

Annabella, Bristol

I went into your store in The Galleries a few weeks ago. The young lady was friendly and happy to spend time with me whilst I chose a gift for my daughter. It was my first time in the store and I will definately pop back soon. I bought my daughter a silver necklace and she adores it.

Kellie, Kent

I am willing to buy online as I know if I have any problems I will receive great customer service from Argenteus