Our entire onilne store area if located within our secure server and protected by an encyrpted secure key supplied by Thawte. This can be verified by clicking on the Thawte seal on our store front page.

Credit card transactions are carried out for us via the HSBC bank Secure ePayments facility. This provides the ulimate in secure card transactions where the whole payment process is adminstered with teh secure server of this major worldwide bank. We do not see any of your credit card details or bank information. HSBC verified your card and address details on our behalf and then authorises the sale to us. For more information vist the HSBC website security pages by clicking here.

Argentus is an acredited Safebuy merchant. Safebuy protects online customers by imposing very strict requirments on all websites approved by their scheme. For more infromation click on our Safebuy seal to verify our credentials.

We want you to be entirely happy with your purchase from Argenteus online. However, in the unlikely event that you are not 100% delighted, simply contact us within 7 days of delivery. You will then be forwarded a returns form by email or normal post. All returns must be accompanied by this form once it has been completed.

You can return your purchase directly to us for a refund or an exchange or you can visit one of our high street stores to exchange your purchase for something more suitable. Please note that our stores can only exchange items purchased online. If you would prefer a refund this must be handled directly through our customer services department.

The item must be undamaged, unworn and in the original undamaged gift wrapping and returned to us by the method shown on the returns form. Follow the link to see full details of our returns procedure.

We will be happy to refund the full purchase price or exchange the item for any other in our online shop. We will also refund your returns postal charges in line with the guidelines detailed on the returns form. This will be added as a credit against an exchange or refunded to your credit card. If your purchase was paid for by cheque you will receive any payment due by cheque from us. All other refunds will be made using the same method of payment you used in the original purchase.

Restrictions

Specially commissioned items or rings made outside the size range stated in the description of the item are excluded from our returns facility unless this is agreed with us prior to the purchase.

Any item with an 'X' at the end of the order code is a specially ordered item and may be subject to restrictions. Please contact us prior to purchase to check the status of any of these types of orders.

This returns policy is only applicable to items purchased online. For full details of our instore returns policy please contact customer services or see the notices displayed in each shop. Proof of purchase from Argenteus Online will be required with all returned purchases.

IMPORTANT NOTE In the case of all earrings for pierced ears or body jewellery, your purchase will be supplied in a sealed clear plastic tamper evident bag. You will be able to clearly see the item(s) and examine them WITHOUT REMOVING THEM FROM THE BAG. Unless they are found to be faulty, we are unable to accept these items for return or refund if they are removed from the bag or the bag shows evidence of tampering. This is for your and other customers protection on the grounds of hygiene and health. If you need any more information on such purchases please contact us BEFORE TAMPERING WITH THE BAG.

These terms do not affect your statutory rights but are offered as an extension to them.

If you need any advice or further information about any of our products or services please do not hesitate to contact us or any of our branches.

When making a purchase from our site the information that we collect is used ONLY for the purposes of processing your sale. Once completed all information concerning the financial transaction is removed from our server and is not kept in electronic form on any machine within this company. We do maintain paper records of all transactions for a maximum of 6 years for internal accountancy purposes and for reasons of statutory obligation.

Argenteus does not at any point see details of your credit card or bank information. All financial and payment processes are handled by HSBC secure ePayments.

Unless you tell us not to we may keep your email address on record but we never pass your details to third parties without asking for your PRIOR consent. We may use this information for our own direct marketing purposes ONLY. If you are on our mailing list we will periodically send you details of special offers and events at Argenteus. If you do not wish to be included on our mailing list please check the opt out box when responding to anything on our website or when you place an order. We do not send random marketing emails to personal email addresses (spam).

If you do not wish to receive further mailings from us simply reply to any email from us with the word REMOVE in all uppercase letters in the subject field of your email. You will then be removed form all our mailing lists and will not receive any further emails from us.

The online store of section of our website uses cookies only to track orders through the checkout process. You may also ask for the store to remember your details for future purchases although this is optional and will also make use of a cookie.

If you require any further information on our privacy policy or wish to ask any questions about any information that we may hold about you please email Customer Services or write to us at the address shown below. She will respond to all enquires on privacy matters within 48 hours.

Argenteus conforms to the Data Protection Act, 1998

We hope you won't have cause to complain about our service or our products, but if you do you may direct all complaints about purchases from this website or from any of our high street stores to our customer services department at the address or phone number given below.

You should include full details about the nature of your complaint as well as where you made your purchase, your receipt number, the date of the purchase, what method of payment was used and any other information you may feel will help us to resolve the matter quickly. Please make sure we also have a daytime telephone number or valid email address to speed up our response.

All complaints will be dealt with promptly and will be responded to within 5 working days.

Argenteus is registered with the Birmingham Assay Office. All items exceeding the statutory weight bear the British Hallmark which guarantees the quality and fineness of the metal used. Additionally, most designer pieces and some more expensive items are hallmarked as a matter of course even if they do not legally require it. Unless otherwise stated in the descriptions all items sold in our online store are made principally of Sterling Silver and Gold.