Carriage charges are applied to the entire order where listed below. These charges apply only to orders placed online and will only be made once per order no matter how many items you order at a time.

These will be sent by courier delivery or Royal Mail signed for delivery at a cost of £4.25

These will be sent FREE OF CHARGE by courier delivery or Royal Mail signed for delivery

These orders with be sent via international registered post and will require a signature on delivery. Click here for a list of countries in this group

The standard carriage charge for these orders is £10.00

These orders will be sent via international 'signed for' registered mail. A signature will be required on delivery.

The standard carriage charge for these orders is £10.00

Our standard shipping method to these countries is via registered post using the same service as for European orders. The charge is slightly higher than for EU countries due to the greater amount of customs administration required. Click here for a list of countries in this group

We reserve the right to refuse delivery to certain countries outside the EU, the USA and Canada depending on the nature and size of the order

The standard carriage for these orders is £15.00

If your country is not listed above, your order will be sent by international 'signed for' registered mail where this service is available. If this service is not available in your country or where restrictions apply to the shipping of jewellery there may be additional charges or it may not be possible to ship the order at all. However we will contact you by email to see if alternative arrangements can be made.

We reserve the right to refuse delivery to certain countries outside the EU, the USA and Canada depending on the nature and size of the order

The standard carriage charge for these orders is £15.00

Standard orders will normally be dispatched within 10 days of receipt of your order. Sooner if we can! If any item is out of stock or temporarily unavailable we will contact you by Email with details of the likely delivery time. You will of course be at liberty to cancel your order at that time if you desire. No charges will be made to credit card accounts until orders have been dispatched. You will be notified by email when your order has been sent.

Free delivery is only available for orders placed online. All orders placed by telephone will incur our standard delivery charges.

Special commissions or orders for designer pieces, which are not shown in the online shop, or specially sized rings can take up to 6 weeks. You will be notified of the likely delivery time for these orders when they are placed.

All deliveries are insured and will require a signature.

Please ensure that the delivery address you give us is correct and that there will be someone in to sign for delivery. If you have any difficulties with this please contact us when you place you order and we will do our best to accommodate any special requirements.

All courier deliveries are made on a next day basis and you will receive an email on the day your order is shipped. You should then expect delivery between 9am and 5.30pm the following day. If this is not convenient please contact us IMMEDIETLY.

If our courier attempts delivery and cannot obtain a signature you will be left a card. It is very important that you contact the courier company within the time limits shown on this card to arrange a re-delivery or the parcel will be returned to us. We will then incur additional charges which we may have to pass on to you.

We will endeavour to contact you by phone or email to confirm the delivery attempt but no liability will be accepted by Argenteus should this not be possible or of we do not receive a response from you.

If deliveries cannot be completed due to an incorrect address being given or no one being available to sign for the parcel the delivery charge will be non-refundable and a second charge will be made for re-delivery if this is required. There is also a surcharge of £7.50 charged to us by our carriers which you will be liable for. If your order qualified for free delivery but we have to re-deliver, we regret that we may have to charge you for the second delivery and the surcharge as we will incur this extra expense.

If we are subsequently unable to complete delivery because no one is at the delivery address provided by you or the order is cancelled, we will charge you for the all delivery costs including the first delivery, even if this qualified for free delivery in the first instance. You will also be liable for the surcharge as described above.

We will do our very best to avoid making these additional charges but if we are incur them through no fault of our own we may have no choice but to pass them on to you. Please work with us to ensure that we have all the correct details before we ship your order so that these difficulties do not arise. If you have any doubts please contact us as soon as possible after or prior to your order.

Please note: some variations apply to delivery schedules within certain countries. You should ensure that you include a valid email address and telephone number with your order so that we can contact you in the event that there is a problem in delivering to your location.

In the unlikely event that you are not delighted with your purchase from Argenteus online you may return it for a full no quibble refund of the original purchase price or an exchange. Exchanges can also be carried out by visiting one of our high street stores (please note that our stores are not able to carry out refunds on online purchases. If you require a refund it must be returned directly to us.)

Before returning any item or visiting one of our stores please contact us for a returns form which can be sent to you by normal post or via email. Please do not return any item to us without this form.

We cannot accept liability for items damaged or lost in transit due to inadequate packaging or sent by an inappropriate carriage method.

IMPORTANT NOTE In the case of all earrings for pierced ears or body jewellery, your purchase will be supplied in a sealed clear plastic tamper evident bag. You will be able to clearly see the item(s) and examine them WITHOUT REMOVING THEM FROM THE BAG. Unless they are found to be faulty, we are unable to accept these items for return or refund if they are removed from the bag or the bag shows evidence of tampering. This is for your and other customers protection on the grounds of hygiene and health. If you need any more information on such purchases please contact us BEFORE TAMPERING WITH THE BAG.

In the case of a refund this will always be made via the same method of payment used in the original purchase.

Please note that these guidelines apply to online purchases ONLY. For details of our in store returns policies see the sign in each store, call customer services, or speak to staff at the time of purchase.

See the 'Our Guarantee' link for the full terms and conditions of our returns policy.

Return items to us using only the method of postage shown on your returns form. You will be refunded the full cost of postage to us* It is very important to ensure you retain the postage proof given to you by the post office. This will be vital in the event the item is lost in transit to us. The full cost of return postage will be added to any refund issued when the item is received by us*. In the event of an exchange of a UK delivered order you will be sent a cheque in favour of your postal costs to us or a refund of this amount will be credited to your card.

* Please note that our total returns post refund will be subject to the limits of our normal outgoing carriage charges as detailed on the returns form enclosed with your purchase. If you need to use other more costly methods please contact us prior to returning the item, as we may make our own arrangements for collection.

If you live near one of our stores you can return your purchase personally. You can then choose to exchange the item or ask for a full refund under the terms of our Internet store guarantee. In the event of a refund request you will be given a receipt by one of our store staff and the refund will be issued from our Head Office using the same method of payment that you originally used online.

Please read the terms of our returns guarantee before returning any purchase to us. If you have any doubts about the correct method of returning your purchase please contact us for further advice prior to sending it.

Except by special arrangement, returns from outside the UK will only be accepted for the purposes of a refund. If you wish to exchange any item, you should contact our customer services department to discuss the procedure if this option is available.

Customers from outside the UK are fully responsible for ensuring that the method of carriage used is appropriate and that the package is insured for loss or damage to the contents. Whilst we will assist you in any reasonable way possible to recover the loss from the carriage company used, Argenteus Jewellery Ltd cannot accept any direct responsibility for items lost or damaged in transit to us from outside the UK.

The cost of returns carriage from outside the UK is the responsibility of the customer and will not be included with any refund made against an unwanted purchase